rabbitt
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Building relationships to facilitate learning. Thanks for joining us!
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Resolved! Personal Recovery Key Validation: Invalid
We're doing some testing in our QA environment and configured all our Config Profiles to match what is in Prod. We've enrolled 4 Mac's and they show Invalid and the Recovery key is super long. I did try the github reissue filevault key, also escrowbu... View more
jamf recon stalls at Locate Hardware Information
Hello!I am curious to see if anyone else has seen this. I have noticed since macOS Sonoma has been introduced, it seems that when it gets to Locate Hardware Information (macOS version), it would take a few minutes longer than I have seen before. Now ... View more
Kerberos SSO Extension multiple password syncs
Hello everyone,I hope to find some help here with our issue. We are using the Kerberos SSO Extension to synchronize the passwords of Mac users with their Active Directory (AD) passwords.During initial setup, the user logs in with their AD account, fo... View more
Resolved! Jamf Connect License Count/reporting
Hey ya'll, we are about to roll out Jamf Connect to our users and I'm struggling with how to report our progress. Currently, we have a policy for the Jamf Connect app in our self service, and I can look at logs to see who ran the policy. My concern i... View more
Unable to use section parameter on mobile-devices/detail API
I've been trying to use the api/v2/mobile-devices/detail endpoint to get data on all mobile devices registered with Jamf. I have already done the same for computers using api/v1/computers-inventory, but for mobile-devices there is a bug.When calling ... View more
Launchdaemon run script issues
Hi there, I have a script that runs once on each machine in our macOS fleet. The script essentially creates a launchdaemon that runs a script that kills and restarts jamf binaries on machines once a day to mitigate the jamf checkin issues (no we do n... View more
Clear Screentime Setting over Jamf School as IT Admin
Hi Jamf Admins what can we do about screen time when parents set it?Can this setting be deleted via the Jamf Portal or is it only possible via the iPad itself or Jamf Parent App with clear Parent restrictions?If it is not possible to intervene via th... View more
Can't Manage via MDM commands
I have a computer that is enrolled but MDM Capability is No and under Management, Management Commands are missing. I tried to re-enoll it via enrollment URL but that didn't make a difference. Any ideas? View more
Resolved! JAMF Composer Hanging During "After" Snapshot
I've been having some issues whereby JAMF Composer just seems to hang during the after snapshot on some software. It makes it through the initial indexing phase fine, however it looks like it hangs while adding files to the package staging area. It h... View more
TouchID with JAMF Connect
Hello everyoneI currently have JAMF Connect with Entra deployed on my MACs.And I noticed that when locking the screen, only the User + Password option is offered to me, and TouchID is not offered even though it is authorized in the options and a fing... View more
Verify ABM enrolment prior to shipping
Hi all. Looking for a fast way to verify a device is enrolled before shipping. We often receive Mac's to a central location before shipping-on to end-users around the world. Our supplier has a mostly-automated means of DEP-enrolling Mac's into Busine... View more
Self Service naming under Browse
Hello all, I'm new to JAMF and I was wonder if there a way to change the names under Browse in Self-Service? By default, It group all the software and policy group under "All" , Can I change it to something else like "Software " ?Thanks for the help. View more
Run jamf policy command when configuration profile pushed
Is there anyway to run particular script when pushed a particular configuration profile to a system?use case: on some Mac jamf policy check-in policy stalled due to unknown issue, we have to ran killall command then run jamf policy command. so planni... View more
Macs not fully enrolling / self service not installing / management framework missing
Right. Where do I begin.... I am going to try and be as constructive as possible rather than just complaining. We've been running Jamf Pro (currently 11.4.2) for almost two years. Since day one we had issues with out of the box or EACAS Macs fully co... View more
Invalid Request SSL Error
We have a user getting the below error and can't access anything. The help desk also reset the password. A couple of commands were ran, the removeFramework command was ran and they then tried the profiles -renew -type enrollment, and get the Update p... View more
Permissions to search devices
What permissions are required to use the Search function for mobile devices? Trying to add this for our service desk but when I have the test user try searching nothing is returned. View more
Jamf Connect Login Window
Hello I have a question. We are currently testing Jamf Connect and we want to have it where on the second restart the jamf connect login window will disappear the authchanger should kick in but it does not. After the 4th restart attempt then the Logi... View more
App Installer deployment status - Unavailable
Hello,I have added 1Password8 to the Jamf App Catalogue in our Jamf Test instance, On the Deployment status tab I'm getting App Installer deployment status Unavailable The App Installer deployment status cannot be retrieved. Check your configuration ... View more
Jamf's implementation of Service Now for support tickets
Does anyone have an issue where Jamf's implementation of Service Now does not allow you to see tickets opened by others on your team? I opened a ticket to ask if this is on their radar and can we expect a fix. I got the usual boilerplate response (fo... View more
iPad Unenrolling on it's Own
We've had about 5 students bring their iPads to us and say that all their apps have been deleted.Every app pushed out by Jamf is gone. Jamf shows that no config profiles are applied, no apps are installed, and there is no last inventory date - it's l... View more
