On a specific device, the “Update Inventory” command is successfully sent and works normally.However, when the “Renew MDM Profile” command is sent, it fails with the following message:Error command: The new MDM payload does not match the previous payload. Mismatched key: CheckInURLBecause of this issue, the device cannot renew its MDM profile, and the expiration date is approaching.What is causing this problem, and how can it be resolved?

Connect 3.4.0Self Service+ 2.12.0OS 26.1 Tahoe (Many other machines on 26.0.1)I can not get this prompt to close no matter what I do. Everything in the back end seems fine with my machine and my connection to Jamf, self service, connect, everything, it all seems fine. Anyone have any ideas?  I did not see this issue prior to updating OS from 26.0.1 to 26.1 and that is the only thing I can think of that may be triggering it. I have tried deleting associated keys and allowing them to regen, I have tried flushing and re-pulling Config Profiles and Policies. P&S settings are all good. I have fond that if I leave the window there for 30min or more, it will finally close after entering PW and selecting Always Allow, but then comes back up after Reboot. 

Hi,we would like to have the apps compass and calculator on the desktop for students.In the layout of the configuration these are also displayed but not on the ipads of the students.How can I install the software?RegardsStefan

Hello,  This is a bit long so please bare with me here, thanks!  I was wondering if anyone could guide me on how I can set this up? I was at JNUC and got a relatively good idea of what it can do when I was at the session. I was told that switching to Jamf School could be done. I will be scheduling something with an engineer in my region, but if I could get a hand on doing this to test on an iPad first, that would be great if I gather more questions and info for the meeting.  What can I do to set this up best? Majority of our iPads are already on Jamf School. I just want to know the best way I can prepare for this in the future with maybe the last several hundred iPads still in Jamf Pro left. We will begin retiring older iPads and removing them from Jamf and Apple School Manager altogether, so at least that I don't have to worry about.  I was looking at the Jamf Migrator tool on Github. Skimming through it it looks like something to setup transferring the whole serve

With 15.6 and beta macos 26The EA I was using for report back a macs SSID is now broken/blocked.Does any happed to have one that will works? Thanks #!/bin/sh# Jamf Extension attribute to return SSID## Check for SSID namewifi_name=$(ipconfig getsummary en0 | awk -F ' SSID : ' '/ SSID : / {print $2}')# Check if SSID is foundif [ -z "$wifi_name" ]; then    result="No Wi-Fi network found."else    result="$wifi_name"fi# Result for Jamfecho "<result>$result</result>"    

I am attempting to roll out Jamf trust for ZTNA. I currently have Crowdstrike falcon installed on all of my fleet. My understanding is a limit of Mac is only one network filter can be active at a time. It seems like Crowdstrike doesn’t play nice with Jamf Trust. Even with the filter disabled I am unable to edit the DNS settings to have default to Jamf. Has anybody successfully deployed both products?

Hi,I want to migrate my on prem installation of Jamf Pro to a clustered environment. However I cannot find many resources about that topic. I could only find this Video on the training catalogue: https://trainingcatalog.jamf.com/cluster-jamf-pro-instances/251345Is there any written documentation on the topic? Or something made by the community?Kind regards

Hello,I wanted to install Freeform on our iPad, but unfortunately I can't find the app at Apple School Manager.What can I do?Best Regards,Ralph

Hi All,  Can someone help me with Global System Extension to the Global Protect package to be deploy from Jamf Pro to Devices? the Global System extension need to be excutable with the deploy as well? Thanks in Advance

I have a TV app I would like to prevent from updating, but when I try to uncheck the boxes regarding auto updates they are greyed out and fixed to checked: Did I enforce that somehow for all apps, or is there a way I can uncheck the box to automatically force app updates? 

How can I disable the Help Apple Improve Search Item in the Spotlight Section of the System Settings?I can't find anything in Configuration Profiles and didn't find something related in com.apple.Spotlight.plist in /Library/Preferences/ or ~/Library/Preferences/.

This is a minor thing, but I’m trying to limit the amount of unnecessary popups that people are exposed to when logging in to our lab machines and I was wondering if there’s a way to set the “Welcome to Jamf Connect” splash screen that comes up when you log in to be off for all users? I know you can check a box to say not to display it again after the first time, but I’d rather be able to just set it to never show up.I thought the option in Jamf Connect Configurator to “Show welcome window” controlled this, but I have it unchecked and the welcome window still shows.

We use Cisco Secure Client. It has been deployed and works great but one thing bugs me, and that is as a managed login item, it starts windowed. I was looking for a way to have the application start as a background process. If there was a global way to do it, or if I’d need to start the application another way. Thanks!

We are restricting the ability to add non-corporate email accounts to the native Apple mail client (which is easy to lock down in jamf by locking the Settings) but we would like to offer Outlook for iOS app as an alternative to the native client.  So...couple of questions:1. Is it possible to push a config to the Outlook app so that is sets up the users Exchange email box?2. Is it possible to lock down the Outlook for iOS app so that users can't add additional email accounts?

We (finally) got zero-touch working this year, but the only issue is we’re only targeting new hires so far. What we ran into is existing Mac users getting a lease replaced machine don’t have an automated way of getting the software they use today installed on their new machines. They would have to go to ServiceNow and request it all again. I was wondering if anyone had any experience via the API or scripts to look at what they had installed on an old machine assigned to the same user and scope the new machine for the same software (using maybe an allow/block list for things like licensed software)?

Hey Everyone, I have been battling this issue for quite some time and have done rigorous testing but have sincerely hit a wall with this issue. My organization is prepping to remove Administrator access from all users on our macOS systems, this requires them all to be converted to a Standard user. (We have a "MakeMeAnAdmin" script in place in JSS we plan to utilize) MacOS: 14.3.1Jamf Connect: 2.32.0 We use Jamf Connect with Azure/EntraID so users can authenticate on login, we have the app roles setup for the app registration in Azure with two groups, MacUserAdmin-Entra & MacUserStandard-Entra with the correct roles tied to each (Administrator & Standard) The Problem:Whenever a user is moved into the group tied to the STANDARD role in Azure and attempts to login to Jamf Connect on one of our Macs they can enter the O365 email, PW, verify 2FA, but then hit a "Yellow Exclamation Point" box with simply an "Okay" button. Once you click "Okay" you are kicked back

Hi there,I'm not sure if this functionality exists for MacOS, but it does for Chromebooks, and it's pretty amazing, so we'd like to leverage it for our iMac labs at the very least, and if it works there maybe go org-wide with it. The problem is I'm not sure what method to attack this problem with.Currently our iMacs (like the rest of our Apple computers) are AD bound. Users log in with a mobile account, and use Enterprise Connect for password management.I know that Macs support Kerb/SSO authentication, and also that Google's SecureLDAP can work for macOS as well, but what I really want is for the login screen to show me a Classlink login page so users can sign in with a QR code badge.Since our Google accounts use Classlink as their IDP and show the splash page when you try to log into them via web browser, I started going down the rabbit hole of getting a test machine bound to Google Secure LDAP, thinking it might spawn a splash page for Classlink login. But now I'm realizing that mech

I have a problem in the selfservice-app. I cant delete the notifications of failed installations. Note as read doesnt do anything, too. https://ibb.co/ChknWR1

I'm trying to setup a Custom Menubar Icon for Jamf Connect by following the instructions here:https://learn.jamf.com/bundle/jamf-connect-documentation-current/page/Menu_Bar_App_Preferences.htmlI created a 16x16 png file and saved it as /user/local/icon.png Then I added these lines to the Profile, <key>MenubarIcon</key <string>/usr/local/icon.png</string> I quit Jamf Connect and when it relaunches, I just get a white square where the icon should be. The details of the image are not there. So it is trying to display it, but it just can't parse the file? When I click on About Jamf Connect, it also displays a small white square where the icon should be. I made sure the file had 755 permissions on it.  Is there a particular DPI or color pallet I need to set on the image? Is there something I'm missing?

Hi everyone,I’ve recently started working in an environment using Okta for authentication with Jamf Connect deployed, and we also use Self Service+. At this moment we haven’t approved macOS 26.1 for all users yet, but a few people upgraded on their own and experienced the issue described in the Jamf Connect release notes:[PI143263, PI144134] Fixed:Jamf Connect presents a one-time prompt on computers running macOS Tahoe 26.1 beta, both on the login window and on the desktop:“Self Service+ wants to use your confidential information stored in “Jamf Connect” in your keychain.”Source: https://learn.jamf.com/en-US/bundle/jamf-connect-release-notes/page/Jamf_Connect_macOS_Release_Notes.htmlWhile investigating, I found that the affected users were not running the latest version of Jamf Connect, even though Jamf Connect is deployed through Mac Apps.Then I checked my own device and noticed the following versions installed:JamfConnect:MenubarVersion: 2.45.1Build: 7204****************************J

Hi there, I cant find any documentation on this but is there any possibility of hosting documentation/videos in custom categories in self service? Other than having to script a download of documentation to home screen. 

I have 2 macs that do not have the FileVault key showing in their Disk Encryption page. I set up a policy to renew these keys. When it was done executing I ran sudo jamf policy command and this error popped up. What did I miss in the policy that prevented the authentication error? Any help greatly appreciated!  ? 

I have created VMware Fusion 11.5.1.pkg file by using Composer/Package tool. while I tried to install it in new Mac installed successfully when opening the VMware Fusion getting attached error. if I use the same package for upgrade the VMware fusion from older version to new version(11.5.1) it works. Does anyone know how to do this?Any help would be appreciated. Thank you

Hi, I have an issue with one my macbooks. It is not checking in with Jamf since a week after it was enrolled. I’ve run the following commands on the affected macbook. Sudo Jamf ReconSudo Jamf policySudo Jamf checkJSSConecction   These haven’t fixed the issue. The macbook was enrolled by user-initiated enrolment by going to our server url /enroll Do you know what else I can do to resolve this issue thanks

Does anyone know how to uninstall the DockUtil tool? We have been using the tool to set the Dock initially for users but macOS Big Sur does not list as supported so we want to remove it before our users upgrade. Thank you.